Hearing Center Business Suite documentation

1 What you need The server, PHP, database and folders the suite needs. 2 Installation Upload the files, create the database, run the two-step installer and add the cron job. 3 The licence key Activating your key, what each state means, addon keys and moving to another domain. 4 The admin panel and first steps The dashboard, the sidebar, the top bar and a checklist for your first day.

5 The website Home page bands, pages, menus, the slider, your content, enquiries and website settings. 6 Patients Patient files, patient numbers, notes and calls, and what patients see on the website. 7 Products and the catalogue Brands, products and prices, serial numbers, gift items and published price lists. 8 Invoices Invoices to dealers, patients or anybody, with serials, payments, your own print design and a QR code. 9 Users, roles and permissions Staff and dealer logins, roles, sign-in hours and networks, login history and the activity log. 10 Settings, theme and e-mail General and company settings, SMS and WhatsApp gateways, the theme and e-mail delivery. 11 Communication: tickets, notifications and newsletters Support tickets with dealers, dashboard notifications, and newsletters by e-mail, SMS and WhatsApp.

12 Managing addons Switching addons on and off, free and premium addons, the store, and every addon of the suite. 13 Updating the script Installing a new version by hand or with one click, and what the database update does. 14 Scheduled jobs (cron) The one cron line the suite needs, and everything it runs. 15 Troubleshooting White pages, licence locks, e-mail and SMS, clean addresses, uploads, addons and forgotten passwords.

16 Dealer Network Dealers, sub-dealers, the customers they sell to, retail invoices and the dealer portal. 17 Warranty & Guarantee Warranty cards per serial number, expiry warnings and replacement claims. 18 Accounts Management Dealer ledgers and payments, the cash book, income and expense heads, and profit and loss. 19 Payment Gateway Take payments by bKash, Nagad, Rocket, bank transfer, a card link or cash. 20 Discount & Coupon Discount codes for dealers and sub-dealers, with limits, dates and a record of every use. 21 Data Export & Import Your data out as CSV or JSON, and back in with a column mapper and a dry run. 22 Backup & Restore Manual and scheduled backups, copies to FTP or cloud drives, and a safe restore. 23 Online & Offline Sync Keep working without internet; everything is sent when the connection returns. 24 Hearing Aid Repair Repairs with tracking numbers, QR slips, a public tracking page and jobs from dealers. 25 Earmould / Earshell Earmould and earshell orders from impression to delivery, with slips and tracking. 26 Language English and Bangla panels, a language switch, and your own wording for any word. 27 Footer Branding Your own credit line and links in the footer of the panel and the dealer portal. 28 Script & Addon Updates One-click updates from the License Center, with a backup sent there first. 29 Appointment Management The diary: website and counter bookings, confirmations, reminders and no-shows. 30 Multi-Branch Management Run several centres from one installation, with staff and figures per branch. 31 Audiology & Clinical Records Hearing test results on the patient file, a drawn audiogram, PTA and a printable report. 32 Inventory & Stock Per-branch stock balances, a full movement history, stock-takes and transfers between branches. 33 Purchase & Suppliers Suppliers, purchases and goods received, with stock, serial numbers, cost prices and supplier balances kept up to date. 34 Hearing Aid Management Fittings, trials, set-up and programming notes, service history and the patients due a service check. 35 Patient & Customer Management Follow-ups, labels, merging duplicate patient files, importing a patient list and self sign-up for patients on the website. 36 Online Lab Reports Write or upload test reports, publish them after checking, and let patients read and download their own. 37 Reports & Analytics Sales, stock and clinic figures for any period, printable and exportable to CSV. 38 Online Test Report Creator Audiogram, impedance, SRT and endoscopy reports with their own print designs and a phrase bank. 39 Employee Management Staff records, a daily attendance register and a monthly payroll sheet worked out from attendance. 40 Notifications & Marketing SMS, e-mail and WhatsApp campaigns, message templates and automatic reminders for service checks, warranties and birthdays. 41 Blog & Articles A blog on your website with categories, moderated comments, likes, sharing and a latest-articles band. 42 E-Commerce & POS The till, counter sales and receipts, plus an online shop with cart, delivery charges, cash on delivery and online payment. 43 Visitor Analytics Live visitors, traffic sources, devices and the most read pages, counted on your own server. 44 Office Visits A note of every walk-in: why they came, what they were told and the price quoted, shown again on their patient file. 45 AI Live Chat A website chat that answers in Bangla, English or Banglish, with or without an AI key, and lets staff reply in person. 46 Commission & Referral Referrer accounts, commission cases, payouts and a printable monthly commission sheet. 47 Product Verification A public page where customers check a serial number against your stock, warranty cards and your own rules.